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takala
![]() מנהל ראשי ![]() הצטרף / הצטרפה: 01/10/2003 מצב: ![]() הודעות: 566 |
![]() ![]() ![]() ![]() פורסם: 25/9/2008 בשעה 01:55 |
באשכול זה מפורסמים פתרונות לתקלות נפוצות ב-AVG. בנוסף לאשכול זה מומלץ לעיין בפורום הרשמי של AVG.
לכניסה לפורום לחצו על הקישור הבא -
See our list of operating systems and programs that AVG products are compatible with. Note that AVG 8.0 is not compatible with the following operating systems:
these platforms will be supported by AVG 7.5 only till the end of the year 2008 but AVG Technologies reserves the right to discontinue the support provided that AVG Technologies informs thereof 15 days prior to the effective date on its website. MSN connection issue while the AVG IM protection is activePlease let us inform you that this situation is caused by change in the MSN authentication on Microsoft Servers. This change prevents you from login to MSN servers if AVG Online protection is active. The issue was fixed in the AVG 8.0.156 program update, that was released 2008/07/25. Update onto this new program version can be performed directly from the AVG -> Tools -> Update. Was this FAQ helpful to you?
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Updating your AVG 8 to the latest program versionWhen updating your AVG to the latest program version, the update process may need to be started twice and the update may ask you to restart your computer. The full update procedure is the following:
After the restart, AVG will be fully functional and updated to the latest available program version. Please refer to FAQ 1432 for the list of changes in the latest AVG program update. Was this FAQ helpful to you?
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AVG Toolbar may not be compatible with Mozilla Firefox 3.0.1The AVG Toolbar may report to be incompatible with the recently released Mozilla Firefox version 3.0.1. A fix for this issue is currently being prepared and will be part of the upcoming program update. Please note that the absence of AVG Toolbar does not affect your level of security. All malicious websites are scanned by AVG LinkScanner technology. For more information about the AVG Toolbar, please refer to FAQ 1188. Was this FAQ helpful to you?
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How to install AVG 8.0 over AVG 7.x or AVG FreeTo install AVG 8.0 over the installed AVG 7.x or AVG Free please proceed as follows:
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Upgrade from AVG 7.5 to 8.0 on MS Exchange e-mail serverWhen upgrading AVG on the MS Exchange e-mail server, the e-mail server plugin has to be reinstalled as well.
3. Uninstall previous AVG version
4. Reboot your computer
נערך על ידי takala - 26/9/2008 בשעה 18:51 |
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takala
![]() מנהל ראשי ![]() הצטרף / הצטרפה: 01/10/2003 מצב: ![]() הודעות: 566 |
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1233:What to do when the AVG installation failsIf you are installing AVG and the installation process fails, there are several steps you can take to install AVG successfully. 1. Make sure you are installing AVG under an account with Administrative rights 2. Always use the latest AVG installation file 3. Close all running programs, disable security applications 4. Remove possible conflicting applications
5. Disable UAC (Windows Vista only) In case the installation is still unsuccessful after these steps were taken, please do not hesitate to contact our Technical Support using the web form. To provide us with the most complete information and thus help us provide you with a solution in the shortest possible time, please attach the AVG installation log file to your request:
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956:I think I have a virus on my computer. What steps should I follow to install AVG?First, check your computer with the vcleaner.exe utility. This utility is able to clean/remove most known of viruses that are known to cause installation problems. It isn’t necessary to install this utility, just save it on your PC and run it. You should check your computer this way:
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1190:AVG 8.0 - Legacy OS supportAVG 8.0 - Legacy OS supportPlease be informed that older versions of Windows operating systems (Windows 95, Windows 98, Windows NT, Windows Me) are no longer supported. It is possible to install AVG 8.0 on the following OS's (and Service Packs):
For more details, please check the web page of the appropriate AVG product in the System requirements tab (for example AVG Internet Security). Why don't we support older operating systems with AVG 8.0?Unfortunately the new scanning engine and on-access scanner, as well as the whole AVG technology cannot work on the old systems. These systems do not provide features and functionality that are necessary for proper detection and especially removal of malware. The systems are insecure and have already not been maintained by the OS vendor for several years. Therefore we cannot guarantee sufficient protection. SolutionWe suggest that you upgrade your OS and/or install the latest Service Pack to be able to use all the AVG features. We also recommended that you use WindowsUpdate to keep your operating system up-to-date. Was this FAQ helpful to you?
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957:Is it necessary to re-install the AVG Trial Edition if I bought the AVG Commercial Edition?If the AVG Trial Edition is installed on your computer you don´t have to re-install it if you bought the AVG Commercial version. You can simply use the Commercial Edition license number to activate the product. You can do it this way: AVG -> Help -> Activate
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takala
![]() מנהל ראשי ![]() הצטרף / הצטרפה: 01/10/2003 מצב: ![]() הודעות: 566 |
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1451:How often should I update AVG?After you install AVG, the First Run Wizard asks you (among others) how often you wish to update your AVG. The available options are Every 4 hours, or Every day. Keeping your AVG up-to-date is crucial to ensure that all newly discovered viruses will be detected as soon as possible. Since AVG updates are not released according to any fixed schedule but rather in reaction to amount and severity of new threats, it is recommended to check for new updates at least once a day. Checking every 4 hours will guarantee that your AVG Virus base is kept up-to-date also during the day. For more information on how to set the AVG update schedule, please see FAQ 1234.
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Repeated restart after AVG updateAfter a recent major program update, you may encounter a repeated request for restart displayed by AVG. This situation occurs when some AVG files can not be updated correctly. The easiest solution in this case is running repair installation of your AVG:
In case of any further problems, please contact our Technical Support. Was this FAQ helpful to you?
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The connection with update server has failed.If you try to update AVG and the error Update failed. Connection with update server has failed. is displayed, it can be caused by one of the following reasons: Connection to AVG update servers is blocked Your Internet connection is not fully functional
Your Internet settings are not correct
You are using dial-up connection
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How to set-up update download proxy settingsIf you are using proxy server for connection into the Internet, you need to modify configuration of AVG update process this way:
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How to change Dial-Up settings in AVG (update)In case you have changed Dial-Up connection to Broadband, it is required to change also the AVG configuration to be able to update. You can set this the following way: - disable the option "Use dial-up connections"
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takala
![]() מנהל ראשי ![]() הצטרף / הצטרפה: 01/10/2003 מצב: ![]() הודעות: 566 |
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What to do when I suspect any file it is infected?Please try to update your AVG system and run the whole computer scan again. When the file is not detected and you are still in doubt, put the file into password protected archive (WinZip, WinRar, PowerArchiver etc.), attach this archive to an e-mail and send it to virus@avg.com. Describe why you send the file and write password for the archive into e-mail. And send the e-mail. Was this FAQ helpful to you?
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I have some files in the AVG Virus Vault. What next?Most of today's viruses (Trojan horses, I-Worms, Worms, etc) create their own files which contain nothing but a body of the virus. In such cases the only way to remove the infection is to delete the infected file. When you moved the file to the AVG Virus Vault it was deleted from its original location, coded, and then saved in a non-executable file in a hidden folder. Your PC is no longer infected then.
You can do it selectively from AVG Virus Vault program -> select files -> delete. Or you can delete all AVG Virus Vault contents in one go:
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VCLEANER.EXE - virus removal toolVCLEANER.EXE can be used to remove some specific viruses and variants. Please visit the web page mentioned below for more details.
Use: Download the vcleaner.exe and run it on the infected computer.
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What to do, when there is a virus detected by the AVG test?
Please run AVG program (basic or advanced interface) and choose Test results from History menu. Now you can see the list of finished tests, double click the latest one (by date) and you will get the full list of detected viruses (if there were any), including the path, the name and status of infected object. When it is opened please click the "Export overview to file..." option. Please send us this file for further analysis. Was this FAQ helpful to you?
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Warning in a test resultThe AVG test may report a warning - potentially dangerous object on some files, which may be infected or pose a potentional threat. Typical examples of such detection are hidden files, cookies, suspicious registry keys, password protected documents or archives, etc. Warning does refer to a file that cannot be scanned (password-protected archive), or to potentially suspicious files (hidden files, cookies, etc.). Such files do not present any direct threat to your computer or security. Information about these files is generally useful in case there is an adware or spyware detected on your computer. If there are only Warnings detected by an AVG test, no action is necessary. This is a brief description of the most common examples of such objects:
If you wish, you can adjust the AVG test settings in such way, that only the warnings you are interested in are reported:
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takala
![]() מנהל ראשי ![]() הצטרף / הצטרפה: 01/10/2003 מצב: ![]() הודעות: 566 |
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See our list of operating systems and programs that AVG products are compatible with. Note that AVG 8.0 is not compatible with the following operating systems:
these platforms will be supported by AVG 7.5 only till the end of the year 2008 but AVG Technologies reserves the right to discontinue the support provided that AVG Technologies informs thereof 15 days prior to the effective date on its website. Firewall Configuration WizardFirewall Configuration Wizard launches automatically right after the AVG 8.0 Anti-Virus plus Firewall or AVG 8.0 Internet Security installation. Though you can configure the component’s parameters later on, it is recommended that you take the wizard’s tour to ensure the Firewall works properly.
In this dialog please choose the connection type(s), that suit your normal computer usage. You can tick more than one choice that corresponds to your current usage.
Step 3) Was this FAQ helpful to you?
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AVG Firewall confirmation dialogThe AVG Firewall confirmation dialog is displayed when you need to decide whether you wish to allow or block network communication for certain application. The dialog is displayed because this application does not have defined rule that would specify an appropriate action. The dialog has the following options:
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Firewall is inactive or not workingSince AVG Firewall can become inactive due to several reasons, we recommend to proceed as follows to address the most common causes and fix the problem:
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I cannot access files on the PC, where the AVG Firewall is installed, from another PC in my local networkYou need to enable Microsoft file sharing and printing in the system services. Please proceed as follows:
If the PC is connected directly to the Internet, please restrict this rule to only safe networks. Such network should be created this way:
Note: By default Microsoft file sharing and printing service is enabled only for safe networks in the Small home or office networks profile. When using this profile please create a new safe network using the steps above.
If you encounter any further issues with enabling of Microsoft file sharing and printing service, please contact our AVG Technical support team. נערך על ידי takala - 25/9/2008 בשעה 02:00 |
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